To request information or send us suggestions, you can contact us by filling out the contact form you find here.
Chat with usOur chatbots are at your service!
They can help you locate shops, bars or restaurants at the airport. They can offer tips for traveling with your children, help passengers with reduced mobility and inform you about the transport of liquids and baggage limits.
You can also receive flight notifications, check to see what parking is available and find out about products and services for sale.
Apple Business ChatMilan Airports is also in Apple Business Chat, the first airport in the world to take off on this platform. Chat with us directly from your iPhone, iPad or Mac clicking on this link. You can also talk to an operator if you wish.
Browser WidgetClick on the info bubble at the bottom right and live your experience directly in your browser. You can also talk to an operator if you wish.
Facebook MessengerFollow the Milan Airports official page and talk with our chatbot on Facebook Messenger. You can also talk to an operator if you wish.
Google AssistantThe whole airport is within a voice call. Yours. With a few simple words, you can get all the information you need. Try the innovative experience of Google's Voice Assistant: click here to reach our app in the store.
TelephoneCall (+39) 02 232323 for information. The service operates 365 days a year, from 8.00 a.m. to 9.00 p.m.
Select 1 for flight Info: select the airport and insert your flight number, you will immediately receive the updated departure and arrival time along with a free text message. The service is available for the flights on the current day as well as the previous and following day.
Activate the Flight Tracking service online to receive updates on the status of your flight.
Follow @MiAirports, the Twitter account of the Milan Airports. Simple and immediate.
From 8 a.m. to 9 p.m., 7 days a week, we will answer your questions and inform you about what's new.
ComplaintsYou can send a complaint in various ways:
- fill in the online form:
- send a fax to (+39) 02 74852047
- send a letter to: SEA Milan Airports - Customer Care Linate Airport - 20090 Segrate (MI)
- contact the information desk at the airport and request the complaint form.
We will respond quickly to your complaint in line with the UNI 10600 norm. We consider every request and send it to the managers of the relevant SEA companies.
Please note that following the complaint and the response received from SEA Milan Airports you can contact the consumer associations belonging to the Regional Committee for the Protection of Consumer and User Rights (CRCU) to access Conciliation.