Frequently Asked Questions

All the answers to the most common questions about the Milan Airports

Useful information for departure Flight Tracking ViaMilano Parking ViaMilano Program

What documents do I need to take with me to travel to a country in the European Union?

You just need your identity card. Make sure that it has not expired and that it is valid for expatriation.

What documents does my under-age child need to travel?

Since 26 June 2012 all minors must travel with an individual travel document.
To find out more you should contact your airline, the registry office, police or check at www.viaggiaresicuri.it

Do I need more than the identity card to travel to countries that don't belong to the European Union?

You have to present a valid passport for certain countries and a visa. Make sure that your passport has not expired and that a visa is not required to enter the relevant country. As a precautionary measure we suggest that you take note of the number, date and issuing office: this information will be useful if your documents are lost or stolen. To find out more visit www.viaggiaresicuri.it

Do I need a passport to visit Great Britain or Switzerland?

No. You just need your identity card.

I am travelling to the United States. What is the Vis Waiver Program?

The Visa Waiver Program (travelling without a visa) allows citizens of certain countries to visit the United States for up to 90 days without having to obtain a visa before travel. The countries included in the Visa Waiver Program are: Andorra, Australia, Austria, Belgium, Brunei, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Holland, New Zealand, Norway, Portugal, the Czech Republic, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, Hungary. The citizens of these countries are required to show a passport with optical reading to use the visa exemption program. All the countries that below to the program are currently able to issue passports with optical reading.
You should contact the relevant authorities if you don't have a passport with optical reading and want to travel using the Visa Waiver Program.

Passports without optical reading can be used to enter the United States only and exclusively if they have a USA Visa. Contact the consulates or the American embassies abroad ahead of your travelling date to request a USA Visa.

What documents are required to travel to the United States of America?

If you are a citizen of one of the countries in the Visa Waiver Program (such as Italy) you need a valid passport with optical reading. In addition, to travel to the United States under the Visa Waiver Program, you must fill out the on-line authorisation form for electronic travel (ESTA) to board the craft.

To request the ESTA form: https://esta.cbp.dhs.gov/esta/
Registration costs $14 and is valid for 2 years from the issuing date or until the passport's expiry date.

You will need a visa if you want to stay for longer than 90 days in the United States.

Find all updated information on entry requirements for the United States at:

American Embassy: www.usembassy.it
Department of the United States of America: www.travel.state.gov/visa/
ESTA registration: https://esta.cbp.dhs.gov/esta/
State police: www.poliziadistato.it
Safe travel: http://www.viaggiaresicuri.it/
Ministry of Foreign Affairs: www.esteri.it

My identity card is expired. How can I renew it?

If you have a ticket, you can obtain a last minute identity card at the registry office of the Malpensa airport – Terminal 1, arrivals area, between door 1 and 2.

How much and what liquid can I carry in my hand luggage?

You can carry on small quantities of liquid that must be presented at security control. Each liquid must be in a container with maximum capacity of 100 millilitres or equivalent (e.g. 100 grammes). The containers should be placed in a transparent and resealable bag that hold no more than one litre (roughly 18 x 20 cm in size). Each passenger can carry only one plastic bag. You do not have to enclose medicines and liquids for dietary purposes such as food for children, without any volume restrictions.

The liquids you can transport include:

water and other drinks, soups, syrups,
creams, lotions, oils,
perfumes,
sprays,
gels - such as those for hair and the shower,
contents in pressurized containers - such as shaving foam, other foams and deodorants,
paste products - including toothpaste,
mixed liquids.

View the complete lists of prohibited articles at EU Regulation No. 185/2010

I am travelling on a domestic flight. How many bags can I take with me? What is the weight restriction?

Ask you airline or your travel agency because there is not one hard and fast rule. The dispositions vary from airline to airline and based on international IATA (International Air Transport Association) norms.

What objects are prohibited in hand luggage?

You cannot carry any items that may jeopardise the security of the flight such as: toy weapons, slingshots, cutlery, razor blades, working equipment, arrows, scissors, syringes, sewing needles, sports sticks or similar objects and liquids in excess of permitted quantities. You can only transport these objects in the cargo hold. At EU Regulation No.185/2010 you can find a list of the prohibited articles.

What objects are prohibited in the cargo hold?

Gases including (inflammables, not inflammables, coolants, poisonous gases such as butane, oxygen, propane and oxygen for self-contained breathing apparatus); corrosive products; explosives (e.g. fireworks, rockets, munition, bullets); mercury thermometers; substances that emit inflammable gases upon contact with water; infective substances (e.g. bacteria and live viruses); poisonous substances (insecticides, herbicides arsenic and cyanide), matches, cigarette lighters, alarm devices and magnetizing material. At EU Regulation No.185/2010 you can find a list of the prohibited articles.

I hunt as a hobby. What disposition applies to the transport of arms and munitions?

Ask for a form to complete along with the boarding card at check-in. Visit the Police Office to control your arms and relative documentation. After authorisation by the Police return to check-in to complete the boarding procedures. At EU Regulation No.185/2010 you can find a list of the prohibited articles.

Can I take my PC on board?

Yes, but remember to insert batteries as the security service may ask you to turn it on for a check.

I am travelling to an international destination. How many bags can I take with me? What is the weight restriction?

The rules vary from airline to airline and based on international IATA norms (International Air Transport Association). You should contact your airline company for specific information.

Can I carry my medicines on board? Do I need a medical certificate?

You can carry your medicines in your hand luggage pursuant to the norms for the transport of liquids. At EU Regulation No.185/2010 you can find a list of the prohibited articles.

I am diabetic and I am worried that my syringes will not be allowed in the hand luggage. What should I do?

State your requirements when booking the ticket. Carry a medical certificate to present at check-in and security control. You should contact your airline before the flight as certain companies may require additional procedures. View the complete lists of prohibited articles at EU Regulation No. 185/2010

I have heart problems and I wear a pacemaker. Can I pass through the metal detector?

If you have a metallic prosthesis or a pacemaker and are worried about altering these devices by passing through the metal detector you should speak to security who will undertake a manual check. Remember to carry a medical certificate. At EU Regulation No.185/2010 you can find a list of the prohibited articles.

Where are VIP Lounges located?

At Milano Malpensa Terminal 1 Post-Security:

Monteverdi Lounge, for the Schengen flights that is located in Boarding Area A
Pergolesi Lounge, for the Non-Schengen flights that is located in Boarding Area B
Montale Lounge, for the Non-Schengen flights that is located in Boarding Area B

At Milano Malpensa Post-Security:

Leonardo Lounge

Where can I purchase access to the ViaMilano Lounge?

On-line at viamilanoeshop.eu or directly in the lounge.

How can I pay?

You can pay on-line on the site using VISA, MasterCard, Diners or American Express or via Masterpass. You can pay at the automatic till in cash, or with Pagobancomat or one of these credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, JCB, KEY CLIENT. You can purchase access to the ViaMilano Lounge in the lounge itself using a credit card.

What should I do if I have problems paying on an Internet site or at the airport?

Contact the SEA Call Center immediately on (+39) 02 232323.

How can I access the VIP Lounges purchased on-line?

Print the bar code received via e-mail and scan it in the relevant readers.

Can children enter the ViaMilano Lounge?

Yes. Children and infants (0-2 years) are admitted. Entrance is free.

Is there an expiry data for tickets for entrance to the VIP lounge?

You can use the ticket for up to a year from purchase.

I am member of the SEA Club ViaMilano Program, can I use my card to enter the ViaMilano Lounge?

Yes. The SEA Club ViaMilano Program members can use both Fast Track by placing the card near the "tessera/card" sign at the entrance and the ViaMilano Lounge by showing the card at the entrance.

: What is Flight Tracking?

Flight Tracking is the e-mail notification service that keeps you up to date about the status of arriving or departing flights from one the Milan airports. You need to be registered at the airport sites (Malpensa or Linate) to use the service.

You can also activate Flight Tracking via Facebook Messenger. Write the destination, the departure airport or the code and activate the tracking to receive all the updates on the flight that interests you on Facebook Messenger.
: On which flights can I activate Flight Tracking?

You can request information on arriving and departing flights from one of the SEA airports: Milano Linate, Milano Malpensa Terminal 1, Milano Malpensa Terminal 2, Milano Malpensa Cargo. You can use the service on successive days, up to three days from the original consultation. You cannot activate flight messaging for departed or arrived flights.
: What information will I receive? When will I receive the information?

Once you have activated Flight Tracking you will receive an e-mail or a Facebook message with the information that generally appears on the information monitors in the Linate and Malpensa airports.

This includes: check-in open, boarding, cancelled flight, flight delays. The messages are sent at the same time as they are shown on the public airport monitors. Information for other stopovers is not provided.
E.g.: Milan-Paris flight: you will not receive information as to boarding or approaching times in Paris. Paris-Milan flight: you will not receive information as to when the flight leaves Paris (or boarding time or check-in opening).
: Information responsibility

The information communicated by SEA via Flight Tracking ViaMilano is provided by third parties. The user notes that SEA is not responsible for this information in any way. SEA will not be subject to any judicial and/or out of court proceedings, claim, debit, claim for damages and/or compensation related to the existence, correctness and/or completeness of this information. SEA will not be held responsible in any way for the incorrect use of information communicated via service flight messaging. Being informed of delays or cancellations does not exempt passengers from observing all terms and conditions in the air transport contract as well as those established by individual airlines for their passengers. For example, flight delays do not exempt passengers from having to report at the check-in counter within the time limit set by the airline they are using.

SEA will not deal with delays or non-dispatch of information caused by problems in the telecommunications network.
: Data processing

On this page you can find all the relevant information on the processing of your data.

Where can I park my car at the airport?

There are a number of car parks at Milano Malpensa and Linate depending on your needs.

Malpensa Terminal 1:

P1 LONG TERM: an efficient service at the lowest price for that parking for at least 2 days;
P2 EXECUTIVE: comfort and quality service. The lifts take you directly to Terminal 1.
P3 EXPRESS: uncovered parking opposite Terminal 1;
P4 HOLIDAY: the perfect compromise between comfort and cost.
P6 SMART: accessible directly from the SS336, thanks to the free shuttle service it is ideal for departures from Terminal 2 and Terminal 1.

Malpensa Terminal 2

P5 EASY: easy to reach and it offers immediate access to Terminal 2. It is connected to Terminal 1 via a free bus shuttle service that operates 24 hours a day.

Linate

P1 TOP CLASS: allows you to reach the check-in area via a corridor on the 2nd floor.
P2 EXECUTIVE: allows you to reach the check-in area comfortably via a tunnel on the 2nd floor;
P3 SMART: available only online, the car park has about 350 covered and uncovered parking spaces for stopping at Linate airport in the simplest and most convenient way.

Do I have a reserved space if I buy parking on-line?

Buying on-line gives you a guaranteed space, but you will not be assigned a given space.

What are the advantages of buying ViaMilano Parking on-line?

You pay a discounted price and have a guaranteed space.

What do I have to do to use the parking bought on-line?

Bring your electronic ticket that you received after purchase that lists a 6-digit alpha-numeric PIN code. When you reach the car park:

key in the PIN number on the entrance column keyboard (if you are at Malpensa enter the PIN number and press ENTER);
wait for the ticket to be issued and collect it to enter the car park;

look after it carefully as you will need it to leave the car park when you reach the exit column.

How do I reach P2 Holiday at Linate?

The P2 Holiday Linate Parking is on the 5th and 6th floor of the P2 Executive Parking (parking within parking).

At the P2 Executive entrance column:

key in the PIN and wait for your ticket. Collect the ticket and enter the parking;
continue along the ramp towards P2 Holiday Parking (located on the 5th floor upwards);
make sure you are at the parking within 15 minutes from the ticket collection time at P2 Executive.

At the P2 Holiday bar:

insert the ticket collected at P2 Executive at the entrance column;
look after it carefully as you will need to re-insert it when you leave the car park in the P2 Holiday and the P2 Executive columns.

You will have 15 minutes to leave the P2 Executive Parking once you have left the P2 Holiday Parking.

Can I park before the booked time?

You can park up to 60 minutes before the booked time.

Can I arrive later and/or leave earlier than the booked time?

You can enter the parking at any time after the booked time and leave at any time before the booked time.

What happens if I leave after the time booked on-line?

If you park for longer you have to pay the difference at the ticket office. The web price is calculated for 24-hour periods. You must pay the additional price only if your stay was longer than the 24-hours paid when you bought on-line.

Booking examples
Entrance 16/08/2013 at 09.00 a.m. and exit 18/08/2013 at 10.00 a.m.
This booking is valid until 9.00 a.m. of 19/08/2013. You will have to pay a supplement only if you leave the parking after 9.00 a.m. of 19/08/2013.

Can I book parking and enter with Telepass?

You don't need to book a place. You can enter the parking directly using the Telepass lane.
If you buy parking on-line you should not enter via the Telepass lane otherwise you will be charged twice.

How can I reach the terminal if I buy parking at Malpensa Terminal 1 but my flight leaves from Malpensa Terminal 2 (or vice-versa)?

You can move between the two terminals via a free bus shuttle that runs 24 hours a day. The buses leaves around every 7 minutes between 5.30 a.m. and 1.00 p.m. (the first bus leaves at 5.38 a.m. from Terminal 1) and around every 30 minutes between 1 a.m. and 5.30 a.m. with an extra service at 5.08 a.m. from Terminal 1.

What do I do if the PIN doesn't work at the parking entrance?

Press the button on the column and speak to the operator.

Can I ask for a refund if I accidentally entered parking with TELEPASS after I paid on-line?

If the car is still parked you should go to the ticket payment desk with your Telepass and ask for the Telepass entrance to be cancelled. You will need to show the e-ticket at the ticket payment desk to prove on-line payment.

Where are the cash desks located?

Malpensa Terminal 1: the ticket payment desk is inside the airport at the arrivals floor neat Door 6. The parking covered by this ticket payment desk are: P1(uncovered), P2 (covered), P3 (uncovered), P4 (uncovered).
Malpensa Terminal 2: the ticket payment desk is inside the airport at the arrivals floor. The parking covered by this ticket payment desk is P5 (uncovered).
Milano Linate: the ticket payment desk is inside the airport at the arrivals floor near the car rental offices. The parking covered by this ticket payment desk are: P1 (covered), P2 Executive (covered), P2 Holiday (uncovered).

Are there special lanes for those who bought parking on-line?

Yes. There are special lanes for those who bought on-line. Remember not to use the lanes for Telepass users.

Is the cost for parking a large car the same as that for a small one?

Yes. The same price is charged for cars up to 5.5 metres in length.

What types of vehicles can enter ViaMilano Parking?

Cars, motorbikes and buses that carry up to 9 people can enter the Malpensa and Linate car parks. Coaches or trucks cannot enter. The fees are the same as those for cars (except in the case of reserves motorbike spaces).

Can I enter with a caravan or van?

The maximum height for our covered and uncovered spaces is 2.10 metres. If the vehicle is higher than this you should inform us ahead of time on (+39) 02 232323

Can I park a motorbike?

Yes, but you can't purchase parking on-line.

Can GPL or methane-run vehicles enter your parking?

Yes. There are no limitations in either the covered or uncovered parking areas.

Is there concession parking for disabled users? Where is the parking for disabled users? What is the procedure for parking in these areas?

Disabled passengers can park free of charge inside areas delimited by bars as long as they display a disabled sticker. They do not need to purchase on-line or book ahead.

The suggested parking areas in terms of location and accessibility are:

Milano Linate: P1 on the second floor and P2 on the ground floor.
Milano Malpensa Terminal 1: P2
Milano Malpensa Terminal 2: P5

You can activate the free assistance service in the airport (Friend Lounge) in all these parking areas except for P2 Linate.

To use the free parking
The disabled traveller must register at the selected parking area and show the following information at the ticket payment desk:

Valid disabled sticker
Identity document

Location of the cash desks

Milano Linate: inside the airport, arrivals floor near to the car rental offices.
Malpensa Terminal 1: the cash desk is inside the airport at the arrivals floor neat Door 6.
Milano Malpensa Terminal 2: outside the airport at the P5 easy parking area.

You can also leave the sticker in the car when waiting.

I am at the disabled parking area, how can I contact the friends lounge for assistance?

Inside the parking areas of Milano Linate and Milano Malpensa there are intercoms to contact the Friends Lounge.

Malpensa Terminal 1, inside the P2 parking area close to the special stalls
Malpensa Terminal 2, near the operator station at P5
Linate, at P1 close to the disabled area of the special stalls

Can I take the car keys with me?

Of course, unless you are using the shuttle or the valet services.

Can I pick up the car if I take off from Malpensa and land at Linate or vice-versa?

Yes. We can transfer your car to the arrival airport.

Where can I find out more?

Call (+39) 02 232323

What is the ViaMilano Program?

The ViaMilan Program is the loyalty program for the SEA Milan Airports that offers many privileges to improve your time at the Milano Linate and Milano Malpensa airports.

What types of membership are available?

The ViaMilano Program has two types of membership.

The ViaMilano Program - immediately offers a number of advantages and you have even greater advantages when you start accumulating points.
The Club SEA ViaMilano Program - registration with Club SEA allows you to join the Club SEA ViaMilano Program with exclusive Club SEA advantages and awards offered under the ViaMilano Program.

Information on the different memberships and catalogue awards is listed in the "Awards and advantages" section.

Visit the Club SEA ViaMilano Program section of https://www.clubsea.it/it/#i-servizi to find out what Club SEA offers you.

How do I register for the ViaMilano program?

You can register in the following ways:

ask for a card at the points of sale taking part in the project, or at banks displaying the ViaMilano Program sign in Milano Linate and Malpensa airports;
visit www.milanomalpensa-airport.com/shop-and-dine/fidelity-card or www.linatemalpensa-airport.com/shop-and-dine/fidelity-card
insert the number on the card and follow the instructions.

You can also ask for help from staff on the ViaMilano Program information desks in the airports.

You can complete a pre-registration form on the Milano Malpensa and Milano Linate sites;
you can complete all the registration procedures.

You will get a temporary password via email in both cases.
Turn your temporary password into a permanent password to activate registration and
use the special on-line services.

If you purchase the Club Sea services your Club SEA ViaMilano Program card will be sent to your home.

What is the difference between the ViaMilano Program card and the Club SEA ViaMilano Program card?

The ViaMilano Program card is free:

you can take part in the ViaMilano Program;
you can accumulate points, collect awards and have many benefits when you register and when you accumulate points;
it does not have an expiry date whilst the program is running.

The Club SEA ViaMilano Program card is charged:

it offers the exclusive benefits of the Club SEA program in addition to the advantages of the ViaMilano Program;
it guarantees privileged treatment within the ViaMilano Program;
it offers superior benefits and advantages;
you can accumulate points more quickly.

What rights does the ViaMilano Program offer me?

Registration with the ViaMilano Program brings you many advantages. You will get 200 bonus points on your first purchase and 2 ViaMilano Fast Track passes.

How can I accumulate points under the ViaMilano Program?

You can accumulate points by:

parking in ViaMilano Parking;
purchasing at shops, participating facilities, restaurant and car rental in the Milano Linate and Milano Malpensa airports.

Remember to show your card when purchasing so you accumulate points.
For information visit "Accumulate points" on the site.

How are points calculated under the ViaMilano Program?

10 points – to members of the ViaMilano Program for every euro spent.
12 points - to members of Club SEA ViaMilano Program for every euro spent.

You must spend at least five euro to start accumulating points.

The following are not included in the points scheme:

pharmaceutical, tobacco shop and revenue stamp products;
newspapers and magazines;
telephone recharging;
scratch it and national lottery tickets (AAMS);
sports betting tickets;
post products;
pre-paid telephone cards and TV subscription cards;
any other product that cannot be part of awards schemes under legislation.

How can I find out how many points I have?

Enter the reserved areas of the site by typing in your login and password.
Here you can see all information about your card such as awards and advantages, your account extract (points debited and credited), awards and advantages requested, the ViaMilano Fast Track passes still available and more besides.

What can I do if points are not credited?

If your points are still not credited a few days after purchase, inform us:

by sending an e-mail to info@viamilanoprogram.eu;
in the subject area list "Complaint for non-credited points";
describe the details in the e-mail;
attach the receipt for the non-credited points in a pdf file.

Alternatively, send the receipt via fax to +39 02 74 86 30 18 stating your name, surname, client code and a description of the issue.

You will receive an e-mail detailing the accreditation of the points after the issue is resolved.

How can I retrieve my catalogue awards?

There are different delivering and collection methods for the different awards.
Read the details for each award to find out more.

What do I do if my card is lost or damaged?

Inform the SEA Milan Airports Information Center straight away:

call (+39) 02 23 23 23 or write toinfo@viamilanoprogram.eu;
ask for the card to be blocked and provide your Personal Code.

We will block the card and explain how to get another.

If you are a Club SEA ViaMilano Program member, contact Club SEA:
telephone (+39) 02 74 85 24 32 or (+39) 02 74 85 38 54 (office hours from Monday to Friday).

You will keep all your benefits and accumulated points with the replaced card.

What do I do if my password is lost?

As for the password to be re-sent via "I don't remember the password" option on the site. The new password will be sent to your e-mail. You must change it when you enter the private area again.

If I don't have my card with me can I still accumulate points?

No. You have to present your card when purchasing to credit points.

How can I cancel my registration with the ViaMilano Program?

Send a registered letter to SEA to leave the program. You will lose your points if you don't request an award at the same time.

What do I need to do if I already have a SEAMI card?

SEAMI has changed name and is now called the ViaMilano Program. If you still have the Seami card you can use it as before to accumulate points, receive benefits and awards.

I already have the ViaMilano Program card with my name and surname. What do I have to do?

Use it as you did before. You don't have to do anything to register it.
Remember that you have to give your personal code for certain advantages. It is listed on the back of the card in the space with the bar code.

What do I have to do if I have a card with 13 digits?

Use the card immediately for purchases and to accumulate points. Remember to insert the card number and change you temporary password into a definitive one to finalise membership and transform points into awards.