How to request assistance
- At least 48 hours before departure, communicate your needs to the airline or travel agency. This will allow the airport to prepare and promptly provide the assistance you need
- Check the time and documents required on the airline’s website before the flight
- Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.
- After the procedure, you will receive an IATA code that specifies your needs.
The tactile floor paths at Linate are temporarily out of use due to ongoing refurbishment. Passengers requiring this facility are invited to contact our Call Center at +39 02 23 23 23 and request the assistance of Sala Amica.
E.U. - Rights for travellers with reduced mobility
E.N.A.C. - Passengers with disabilities or reduced mobility