MIAIRPORTS_FAMILY Assistance for the disabled at the Milan airports. Milan Airports

Passengers with reduced mobility

The airport that is accessible to all

The 1107/2006 is mandatory in European airports, introduced by the EEC to guarantee accessible air transportation for passengers with special needs and reduced mobility

SEA services are free of charge for passengers and carried out by Sala Amica staff.

Request AssistanceAt the airportHow it worksQuality certifications and Feedbacks

How to request assistance

  • At least 48 hours before departure, communicate your needs to the airline or travel agency. This will allow the airport to prepare and promptly provide the assistance you need
  • Check the time and documents required on the airline’s website before the flight
  • Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.
  • After the procedure, you will receive an IATA code that specifies your needs.

 
Update

The tactile floor paths at Linate are temporarily out of use due to ongoing refurbishment. Passengers requiring this facility are invited to contact our Call Center at +39 02 23 23 23 and request the assistance of Sala Amica. 

 
Useful information

E.U. - Rights for travellers with reduced mobility
E.N.A.C. - Passengers with disabilities or reduced mobility

Quality certifications and Feedbacks

The service SEA offers Passengers with Reduced Mobility (PRM) complies with the EC1107/2006 regulation enforced in July 2008. Furthermore, in February 2012, SEA was awarded the TÜV Italia certification for services rendered to PRM passengers in our terminals. The combination of these certifications has given rise to a self-imposed technical committee which keeps a fatherly eye on all services, members include AOC, ENAC, competent SEA staff and a board of external advisors who represent various disability groups.

By regularly measuring standards and performance levels its primary function is to point out any imperfections so they can be rapidly corrected. The ultimate goal is to ensure each passenger has a comfortable and smooth experience at our airport.

In a context of equal rights in 2010 Dasa-Rägister awarded SEA with the D-4001:2008 certificate for complying to regulations defining the infrastructural requirements of buildings used by passengers with reduced mobility (Certificate Registration n. IA-0510-01).

 
SEA-TUV technical document

Your opinion counts - Send us your feedback and help us improve

SEA has always placed great importance on offering a positive experience to travellers: a special care towards all our passengers, especially those with reduced mobility, which has resulted in the achievement of important awards and certifications.
 
Leave your opinion, advice or a suggestion to help us offer a better service.

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Passengers are informed that starting from Monday, 16 March 2020, Milano Linate Airport and Milano Malpensa Terminal 1 will be temporarily closed. Commercial aviation traffic will be redirected to Terminal 2 of Malpensa Airport.
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