Passengers with reduced mobility

The airport that is accessible to all

The 1107/2006 is mandatory in European airports, introduced by the EEC to guarantee accessible air transportation for passengers with special needs and reduced mobility.

SEA services are free of charge for passengers and carried out by Sala Amica staff.

Update

Following the Covid-19 health emergency, the airport operator has regulated the access to Malpensa Terminal 1 through unidirectional routes, and passengers may detect slight differences in the actual service proposition compared to the statements included in the 2020 Service Charter. For updates and further information, please visit https://www.milanomalpensa-airport.com/en/covid-faq/faq or https://www.milanolinate-airport.com/en/covid-faq/faq.

Request Assistance At the airport How it works Quality certifications and Feedbacks

How to request assistance

At least 48 hours before departure, communicate your needs to the airline or travel agency. This will allow the airport to prepare and promptly provide the assistance you need
Check the time and documents required on the airline’s website before the flight
Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.
After the procedure, you will receive an IATA code that specifies your needs.

Update

The tactile floor paths at Linate are temporarily out of use due to ongoing refurbishment. Passengers requiring this facility are invited to contact our Call Center at +39 02 23 23 23 and request the assistance of Sala Amica.

Useful information

E.U. - Rights for travellers with reduced mobility
E.N.A.C. - Passengers with disabilities or reduced mobility

When to request assistance

Request assistance at least 48 hours in advance of your departure

What time should I report at the airport?

Having requested assistance at least 48 hours before departure, you will report at the airport within the indicated time:

at least two hours prior to departure when at a pick-up point
at least one hour prior to departure when at a check-in desk

Where can I park?

Each ViaMilano Parking has dedicated spaces for disabled card holders.
For logistic reasons we recommend these carparks:

Milano Linate

P1 equipped with pick-up points
P2

Milano Malpensa Terminal 1

The public roads outside the Arrivals, Departures and Sheraton Hotel, are subject to a maximum drive through time of 10 minutes (Area 10 minuti)
P2 equipped with pick-up points

Milano Malpensa Terminal 2

P5 equipped with pick-up points

Free Parking for card holders

The procedure requires you contact our staff for space allocation then proceed to the cashiers with the following:

Car park receipt
Original windscreen permit
I.D.
Travel document (airline ticket)

Pick up points

Assistance for passengers with special needs and reduced mobility can be activated directly at the check-in desks or at any of the intercoms labelled “Sala Amica Pick Up Point “

Milano Linate

Entrances 1, 2, and 3 on the Departures floor
Entrance 8 on the Arrivals floor
P1 multi-storey car park on floor +2

Milano Malpensa Terminal 1

Entrance 12 and 15 on Departures floor
Entrance 4 and 7 on Arrivals floor
P2 parking floor -1
at the train station
at car rental agencies

Milano Malpensa Terminal 2

Central entrance of Departures
P5 parking area

Malpensa Terminals are connected with a free shuttle bus equipped to transport wheelchairs.

Indications for the blind

Terminals are equipped with tactile guide paths and Braille buttons on telephones and lifts. A synthetic voice system indicates the floor at which the lift is stopping. Inform your airline in advance if you will be travelling with an assistance dog.

What is Sala Amica?

"Sala Amica" is the general name for all airport services assisting passengers with special needs and reduced mobility and are provided free of charge by SEA.

The dedicated lounges reflect the following standards to ensure passenger comfort:

qualified personnel
accessible restrooms (inside and/or near lounges)
flight info screens
internet points
air travel regulations including the Service Charter, Official Guide to Milan’s Airports, and Passenger Rights (also in Braille)

Where to find Sala Amica

Linate

Departures floor near entrance 1 and 2 (open between 5am and midnight)
Gates (open between 05.00 a.m. and 11.00 p.m)

Malpensa

Terminal 1 Departures floor near entrance 1 (open between 04.00 a.m and 01.00 a.m.)
Terminal 1 inside each Satellite
Terminal 2 Gates (open between 04.00 a.m. and 01.00 a.m.)

Connection between Malpensa terminals 1 and 2

There is a free shuttle equipped for wheelchair use.

Contacts

For additional information on services offered to reduced mobility passengers please call (+39) 02 232323.

Useful links

ENAC Italian Civil Aviation Authority

Departure

Sala Amica staff takes the passenger from pick-up (information desks, check-in, specific entrances or parking areas within the airport grounds), throughout the entire departure process (check-in, security control, and boarding). Time permitting, passengers may rest at the Sale Amica lounges or use other airport services (bar, shops, etc.).

Boarding

Boarding for wheelchairs is carried out as follows:

When aircraft is at loading bridge, the passenger boards with other passengers
When aircraft is at a remote stand, passengers are driven to the plane with vehicles called ambulifts

In both cases, passengers are transferred to their seat using narrow wheelchairs provided for by SEA. SEA’s responsibility is complete once the person is seated on board the aircraft after which it is the airline’s cabin crew that will provide assistance.

Arrival

Sala Amica staff meet the passenger at the aircraft seat, accompany them to baggage claim (when necessary) and to the drop-off indicated by the passenger (arrivals, parking area, taxi stand, bus stop, etc.). The same process described for boarding applies to disembarking aircraft.

Refer to our Technical Regulations.for further details on quality standards and service requirements.

Quality certifications and Feedbacks

The service SEA offers Passengers with Reduced Mobility (PRM) complies with the EC1107/2006 regulation enforced in July 2008. Furthermore, in February 2012, SEA was awarded the TÜV Italia certification for services rendered to PRM passengers in our terminals. The combination of these certifications has given rise to a self-imposed technical committee which keeps a fatherly eye on all services, members include AOC, ENAC, competent SEA staff and a board of external advisors who represent various disability groups.

By regularly measuring standards and performance levels its primary function is to point out any imperfections so they can be rapidly corrected. The ultimate goal is to ensure each passenger has a comfortable and smooth experience at our airport.

In a context of equal rights in 2010 Dasa-Rägister awarded SEA with the D-4001:2008 certificate for complying to regulations defining the infrastructural requirements of buildings used by passengers with reduced mobility (Certificate Registration n. IA-0510-01).

SEA-TUV technical document

Your opinion counts - Send us your feedback and help us improve

SEA has always placed great importance on offering a positive experience to travellers: a special care towards all our passengers, especially those with reduced mobility, which has resulted in the achievement of important awards and certifications.

Leave your opinion, advice or a suggestion to help us offer a better service.

Passengers with reduced mobility

The airport that is accessible to all

How to request assistance

Update

Useful information

When to request assistance

What time should I report at the airport?

Where can I park?

Milano Linate

Milano Malpensa Terminal 1

Milano Malpensa Terminal 2

Free Parking for card holders

Pick up points

Milano Linate

Milano Malpensa Terminal 1

Milano Malpensa Terminal 2

Indications for the blind

What is Sala Amica?

Where to find Sala Amica

Linate

Malpensa

Connection between Malpensa terminals 1 and 2

Contacts

Useful links

Departure

Boarding

Arrival

Quality certifications and Feedbacks

Your opinion counts - Send us your feedback and help us improve

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