MIAIRPORTS_SERVICES_DETAIL Autism Project: services for the autistic at the Milan airports. Milan Airports

Autism Project

To ensure a smooth experience

The ProjectSocial stories

Social stories

This project initially promoted by ENAC.has been developed by SEA who has sought the advice of specialised organisations to help define the contents of the Social Stories and the guided tour.

Anyone accompanying children or adults affected by ASD now has the opportunity of using the online virtual tour or booking a preparatory guided visit to the airport prior to the departure date itself. This permits passengers to familiarize with the unique sounds and spaces typical of the airport environment.

To book, please send a written request using the online form for the airport of Malpensa or Linate at least 7 days in advance and include a copy of the passenger’s travel document  (airline ticket). NB. There is a limit of 2 escorts per ASD passenger.

Don’t worry if a preparatory visit is not an option, designated staff will be on hand to ensure you have a pleasant experience and that things go smoothly on the day you travel.

We remind passengers that all types of assistance must be requested with your airline at least 48 hours prior to date of departure and that all SEA assistance (Sala Amica) is free of charge.

 
Download the Autism Project Brochure

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Passengers are informed that starting from Monday, 16 March 2020, Milano Linate Airport and Milano Malpensa Terminal 1 will be temporarily closed. Commercial aviation traffic will be redirected to Terminal 2 of Malpensa Airport.
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